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Frequently Asked Questions

The frequently asked questions (FAQs) are designed to provide you with immediate answers to common issues and questions about the site. Select the from the options below to jump to a particular section of this FAQ.

General

Features

Sections

If you cannot find an answer to your question in the FAQ, please feel free to contact us by submitting a Support Request online.


General

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Why should I join?

BiggerCity is the largest online community for gay chubby men and those who love them (chasers). The site provides a safe, discreet, and fun environment for meeting other people in the chub & chaser and bear communities.

Making connections in our community has never been easier! Whether you are looking to make new friends, find your soul mate, or just a hook up, BiggerCity is the place to be. You can search our vast collection of personal ads to find that special someone or you can post your own ad and start getting responses right away. We also offer a huge collection of citizen-shared photos and video clips as well as community information, and several methods of communicating with other citizens online (webcam chat, instant messenger, forums, Enotes, and email.)

Unlike most "free profile" sites out there, only paying subscribers can post personal ads in BiggerCity. While this may seem a downside at first, it is one of our strong points. Free-profile sites are often flooded with fake, made up, abandoned or duplicate profiles that are of no use when you are serious about making connections. This is the unfortunate reality of the free profile sites; high numbers, but low quality profiles. At BiggerCity, all our personal ads are backed by subscription payments which encourage our citizens to be real and make our personals relevant and more useful than the other sites.

BiggerCity also prides itself in being a diverse, open and welcoming community site. While the focus of the site is to serve the Chub and Chaser community, we do not discriminate. Everyone is welcomed regardless of size, appearance, sexual preference or identity, race, religion, etc., so long the person is of legal adult age and joins with the intention to participate in the community and treat everyone else with respect. Other profile sites have been known to screen applications and deny membership to anyone that does not fit their ideals, or vision of what their community members should be like or look like. This is not our practice and it is something we strongly disagree with.

In this community, Bigger really means Better and outside of BiggerCity you will not find a bigger nor better collection of resources and services for the Chub and Chaser community. So, give us a chance… If you really have an interest in what this community has to offer, we promise you will not be disappointed with us!

For more information, please visit our Join section or see the benefits comparison chart.

The BiggerCity Team

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Requirements & How To's...

What do I need to use this site? I'm having trouble reading the text. How do I increase the font size? How do I disable my web browser's popup blockers? How do I prevent search-engine indexing? go up

Registration and Subscriptions

How do I join BiggerCity? Do you offer a free membership? I did not get my account activation email? What is a Premium subscription? What methods of payment do you accept? How will the charge for a Premium subscription show on my credit card statement? I don't like sending credit card information over the Internet. Is there another way to pay for a Premium subscription? Once I purchase a subscription, how long do I have to wait for it to be processed? How is my personal information used? How do I cancel my Premium subscription? Do you send any information by email or postal mail? What's a promotion code? My subscription was declined but a charge shows on my statement. Why? go up

Account, Login, and Password

I forgot my username or password! What do I do? How do I change my username, password, or email address? I know I am using the right password but the site is not logging me on. What's wrong? How do I change the index photo that shows on my profile listings and my BiggerCitizen ID? My index photo has been locked by the administrators. How do I fix this? What is the "community identifier"? (i.e., Chub, Chaser, Chub4Chub, Bear...) Can I prevent others from seeing when I'm online or the last time I was online? My index photo thumbnail does not look right. How can I fix this? How do I delete/cancel my account?

Features

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City Messenger

What is City Messenger? What do I need to use City Messenger? How do I add a buddy? How do I send an instant message? How do I block someone from sending me instant messages? Can I leave City Messenger running even if I'm not using BiggerCity? I can't send video or audio! What's wrong? Is it possible to have two videos chats? Why does City Messenger sometimes goes "offline" automatically? How do I find other citizens online using City Messenger? I can't get City Messenger to work. What do I do? go up

Credits 

What are credits? How many credits do I get for...? Why can't I redeem my credits for a Premium subscription extension? Can I give my redeemed products to someone else? Why do I have negative credits in my history? How are the top ranks calculated? go up

Emails

I am not receiving emails from the site or other citizens. What's wrong? I've validated my email address but it becomes unvalidated from time to time. Why? How do I make sure emails from the site don't get blocked or filtered? go up

Enotes

What are Enotes? How do I send an Enote? How do I read my Enotes? How do I delete Enotes? Can I attach photos to Enotes? How to I move Enotes to a different folder? What is the expiration date shown on some of my Enotes? What are the storage limits? Can I be notified by email when I receive new Enotes? How do I block someone from sending me Enotes? When I try to send or reply to an Enote, I cannot type in the message area. Why? I received an Enote and it was put in the Spam folder. Why? go up

My Photos & My Videos

What is My Photos? How do I upload photos to my collection? How do I show photos on certain profiles? How do I delete photos from my collection? What is the Photo Editor? What are Permissions? What can't I lock some photos to "My Friends Only"? Why are some of my photos flagged as hidden? Why is the hidden-photo feature no longer supported? Why are some of my photos marked as "off-topic" (extra photos)? What is My Videos? How do I upload video clips? What formats are supported? Why are the video clips zipped? How do I delete my video clips? go up

My Favorites

What's My Favorites? How do I add (bookmark) items to my favorites? How do I remove items from my favorites? Is there a limit to the number of bookmarks I can have? Can I share (or un-share) my favorites with other citizens? I bookmarked some items, but they've disappeared. What happened? go up

My Blocks

What's My Blocks? How do I block another citizen? How do I disable or delete blocks? Can I block emails from a particular citizen without disabling the Email button on all my profiles? go up

My Uploads

What's My Uploads? How do I delete an upload? How long does it take for the site managers to process my uploads? Are there limits to the number of unprocessed uploads I can have? go up

My Friends

What's My Friends? How do I add someone to my list? How do I remove someone from my list? How do I post a comment for a friend? How do I remove a comment a friend posted on my profile? How do I send a bulletin? What are invitations? What limits apply to My Friends? go up

My Visitor Log

What's My Visitor Log? What's the date and number shown under each citizen in My Visitor Log? Why do I only have 100 entries and what happened to older log entries?

Sections

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Blogs

What is the Blogs section? Where can I learn more about blogs? Do you provide hosting for blogs? What are the requirements to list my blog in the directory? My blog does not have an RSS feed. Can I use an Atom feed instead to get it listed? My blog is posted, but the "updated" date does not change. Why? go up

Cams & Chat

What's the chat room about? How do I use my webcam in the chat room? Where can I find more information about the chat room? I can't get the chat room to work. What do I do? go up

Columns

What's the columns section? I'm a writer. Can I submit an article or get my own column? Can I submit erotic stories I've written? Can I edit an article or story I posted? Are my postings to the Bear Abby advice column anonymous? go up

Contests

What are the contests? How do I participate? When are the winners announced? What are the prizes? Can I vote for more than one citizen? Can I change my vote? Can I post a video on my contest entry? Can I see how many votes I have collected so far? How do I remove my yearly contest entry? I entered the yearly contest, but my entry is no longer posted. Why? go up

Community

What's the Community section? What are events and venues? Can I post my venue and events? Can I have my venue or event featured on the main page? I will be attending event X. How can I let others know? I frequently visit venue X. How can I let others know? My event or venue is already posted. How can I edit the information? What is the "download this event" link for? go up

Forums

What are the forums for? How do I post a question or message? How do I reply to a post? Can I attach a photo to my post? How can I find specific posts in the forums? A thread/post is gone. What happened?